Terms & conditions

Draft for review. This page is a starting point written to match how the site actually works. Please read it against your final trading terms — and have it checked professionally — before the site goes live.

Last updated: 2026

Quotes and prices

Prices shown on this website are per person and are exclusive of GST. A quote is based on the numbers, menu and delivery details you give us, and the quote is the price that applies.

Confirming an order

Orders are placed by email. We confirm the order and issue an invoice. A minimum 25% deposit is required to confirm a catering order. Credit card payment is available, and we can invoice a business.

Notice and minimums

• Minimum 10 people.
• At least 48 hours’ notice.
• We cater for groups of approximately 40 to 50 people. For larger or more complex events, email us and we will discuss the options with you.

Changes and cancellations

• Changes can be made up to 24 hours before the scheduled order.
• Cancellations are non-refundable. The amount paid will be provided as credit towards a future order, subject to these terms.

Delivery and pick-up

Catering delivery is available from 9.00am to 6.00pm. Delivery is free within 5 km of the Brisbane CBD for orders of 10 people or more. Outside that area, delivery can be arranged and fees start from $15, varying with distance and order size.

Tell us what time your event starts and we aim to deliver about 30 minutes beforehand. We deliver to an agreed point such as reception or a meeting room, subject to building access. Please make sure we have accurate access details and a contact on site. Pick-up from the restaurant in Brisbane City is also available.

Food safety and allergens

Food is prepared to be served within two hours of delivery. Once we hand it over, responsibility for safe handling and storage passes to you, and we can’t accept responsibility for food consumed outside that window.

We can provide ingredient information for menu items so you can check anything relevant to your allergies or dietary needs. Our kitchen prepares all dishes in one place using shared equipment, so we cannot guarantee that any dish is free of traces of an allergen. Please tell us about any allergies when you order, and confirm them with our staff — not on the day of delivery.

Payment

We invoice with an ABN and can include your purchase order number. Invoices are payable within 7 days unless we’ve agreed otherwise in writing.

Things outside our control

Occasionally an ingredient is unavailable and we substitute a comparable dish — we’ll let you know if that happens. We’re not liable for failure to deliver caused by events beyond our reasonable control, but we’ll refund anything you’ve paid for catering we couldn’t supply.

Questions

Email arithaistreetfood@gmail.com or call +61 452 643 155.